POSITION
Coordinator, Guided Tours

DEPARTMENT
Marketing

OVERVIEW
Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus, which is home to 11 separate resident organizations. LCPA presents over 350 performances annually throughout our different performance series including American Songbook, Great Performers, Live from Lincoln Center, Mostly Mozart Festival, Midsummer Night Swing, Lincoln Center Out of Doors and White Light Festival.

In addition, LCPA supports an array of programs for Lincoln Center Education including its community and family programming. Further, LCPA supports initiatives related to events at the David Rubenstein Atrium, LC Kids, as well as numerous key institutional initiatives and projects.

The Coordinator, Guided Tours reports to the Manager, Guided Tours and Group Sales and is part of the Institutional Marketing team, charged with promoting the Lincoln Center brand and various LCPA projects and initiatives. The Coordinator will support the Lincoln Center Guided Tour program, which serves tens of thousands of guests annually for public, private group, VIP, and school tours. Tours typically include a discussion of Lincoln Center’s history and 16-acre campus and visits to 2-4 theaters, which change daily based on rehearsal and performance schedules.

The Coordinator, Guided Tours is responsible for providing administrative and operational support to the Lincoln Center Guided Tours program, including scheduling tour guides and creating tour routes, processing group tour invoices, and managing end of day sales reporting and reconciliation.

PRIMARY RESPONSIBILITIES

  • Schedule group tour bookings via web and phone, and process departmental invoices.
  • Create bi-weekly tour schedules for tour guides and assist in dispatching group and public tours.
  • Liaise with Lincoln Center resident organizations to create weekly route plans and update department and guides on security issues or access restrictions.
  • Assist with Tours program financial operations, including daily cash drawer reconciliations, quarterly revenue and expense projections, and analysis.
  • Track group and individual ticket sales and revenues through Tessitura.
  • Assist Manager with inbound and outbound sales opportunities, including answering phone and email inquiries and preparing materials for outbound sales calls.
  • Provide occasional support to the Tour Desk in the David Rubenstein Atrium, assisting with ticket sales and providing Lincoln Center information to guests.
  • Work with the Manager, Guided Tours and Group Sales and Assistant Director, Institutional Marketing to make improvements, changes, and enhancements to the Guided Tour program.
  • Other duties as assigned to support the Guided Tours or Institutional Marketing team or the Marketing Department at large.

QUALIFICATIONS

  • 1-2 years of customer service experience required.
  • Experience in an arts-related setting and with group sales or travel trade sector preferred but not required.
  • Prior Experience or coursework in financial/data analysis a plus but not required.
  • Strong written and oral communications skills.
  • Prior experience in an externally facing role preferred; comfort with direct customer interaction and coordinating large groups ranging from students to adults required
  • Must possess strong problem-solving skills, a positive, assets-based orientation, and strong decision-making abilities.
  • Adept at handling a variety of tasks simultaneously in a fast-paced environment.
  • Excellent organizational abilities and detail orientation.
  • Proficiency with Microsoft Office (Word, Excel, etc.) and Apple products required.
  • Prior experience working with Tessitura (or other ticketing software and proficiency with multiple languages, including Spanish, a plus.)
  • Bachelor’s degree or equivalent combination of education and experience.
  • Ability to work occasional weekend hours required to support department operations.


SUBMISSION PROCEDURE
Please submit a resume and cover letter (with salary requirements and outlining your interest in Lincoln Center) to the [email protected] inbox. Submissions without cover letters will not be reviewed.

Please list: Coordinator, Guided Tours in the subject line.

Internal Candidates should contact a member of the Human Resources Department directly.

Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.