POSITION

Temporary Seasonal Guest Services Retail Representative

DEPARTMENT

Guest Services

OVERVIEW

Lincoln Center for the Performing Arts (LCPA) serves three primary roles: it is the world’s leading presenter of superb artistic programming, is a national leader in arts education and community relations, and functions as the manager of the Lincoln Center campus.

Guest Services is a multi-faceted department charged with engaging Lincoln Center's seasoned guests and new visitors. Committed to creating the best possible guest experience, the department oversees such enrichment programs as Lincoln Center's Guided Tour program, Accessibility, Lincoln Center’s Volunteer initiatives, and plaza merchandise sales. In addition, Guest Services provides front line service at select Lincoln Center performances and in-person information and guidance throughout Lincoln Center.

Reporting to Guest Services Management, Lincoln Center seeks highly motivated individuals to staff Shop Lincoln Center, Lincoln Center’s new retail kiosk. Part of a larger team that focuses on the guest experience, Guest Services Retail Representatives are responsible for staffing the retail merchandise kiosk and providing related customer service support. This is a temporary position (June-August; up to 29 hours per week) that will require a flexible schedule with work on evenings, weekends and holidays. Specific responsibilities include:

PRIMARY RESPONSIBILITIES

MERCHANDISE SALES

•           Acknowledges and provides assistance to guests and answers questions quickly and accurately.

•           Actively promote sales of Lincoln Center branded merchandise.

•           Meet or exceed established daily sales and performance goals while preventing theft and loss through positive guest engagement.

•           Assist with merchandise re-stocking and maintaining the visual presentation of the retail kiosk.

•           Open/close Shop Lincoln Center kiosk, manage merchandise inventory, and stock/sales reporting.

•           Operate POS and process credit card sales in a busy public sales setting.

 

GUEST CARE

•           Provide superlative customer service to Lincoln Center guests, including answering questions about Lincoln Center, its constituent organizations, and the surrounding community.

•           Effectively communicate with both guests and Guest Services colleagues.

•           Provide on-site customer service at certain “Lincoln Center Presents” performances.

•           Work closely with Guest Services Volunteers, Tour Guides, and fellow Representatives to ensure quality customer care and a positive experience for all Lincoln Center guests.

QUALIFICATIONS

  • 1-2 years retail sales experience
  • 1-2 years customer service and/or hospitality experience preferably in an arts-related setting 
  • Passion for the arts
  • Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts   
  • Excellent interpersonal and communication skills
  • Professional, outgoing manner
  • Extremely organized and detail oriented
  • Ability to handle a variety of tasks simultaneously and retain information in an often changing environment
  • Must be able to lift at least 25 pounds
  • Ability to be outdoors and standing for extended periods of time, in various types of weather
  • Knowledge of ticketing software and/or POS systems preferred
  • Foreign languages a plus.

ANTICIPATED DATES OF ASSIGNMENT: Mid-June through August 2017; training will commence in mid-June before the kiosk opens at the end of the month

SUBMISSION PROCEDURE

Please submit a resume and cover letter (with salary requirements and outlining your interest in Lincoln Center) to the [email protected] inbox. Submissions without cover letters will not be reviewed.

Please list: Temporary Seasonal Guest Services Retail Representative in the subject line.

Internal Candidates should contact a member of the Human Resources Department directly.

Lincoln Center is an equal opportunity employer.