Access & Guest Services Internship, Summer 2018

DEPARTMENT

Accessibility & Guest Services

OVERVIEW

The Accessibility Intern will be part of the Guest Services Internship cohort, contributing to staffing large-scale Lincoln Center events throughout the summer, as well as be focused on accessibility programs and planning.

RESPONSIBILITIES

•Providing public-facing performance support for guests with disabilities, aligned with ADA compliance and exceptional guest care standards
•Planning and administering the Passport to the Arts program for children with disabilities and their families and Lincoln Center Moments, for people with dementia and their caregivers
•Researching and implementing accommodations for performances
•Participating in coaching and training Access Ambassadors, an initiative to provide job training program to high school students with disabilities, Responsibilities include preparing for training sessions, modeling and training Ambassador skills, and providing feedback and support throughout the summer
•Documenting access projects and contributing editorial content, both online and in print
•Providing a superlative, informed presence at our summer programs, including supervising volunteers, troubleshooting guest concerns, and issuing pre/post performance briefings
•Acquiring valuable organization, interpersonal, and administrative skills
•Honing communications and learn how to speak and write about the performing arts to a highly diverse audience
•Liaising and disseminating relevant information to affiliates, groups, and individuals including Lincoln Center Box Office, Production, Programming and other staff in anticipation of guest needs

QUALIFICATIONS

This internship might be right for you if you are:

•Able to collaboratively across departments to support accessibility initiatives, including a job training program for teens and young adults with developmental disabilities, and programs for children with disabilities and individuals with dementia.
•Able to provide excellent guest care at all of our summer performances. Interns should expect shifts in their weekly schedules that closely match our summer series. Flexible weekend and late-night hours
•Able to provide an outgoing and consistently positive attitude in line with a high degree of public interaction. Interns are charged with providing a warm and welcoming presence, serving as friendly information sources, and communicating critical information to colleagues and guests.
•A current or recent student in Education, Museum Studies/Education, Social Work, Disability Studies, Social Justice, Arts Administration or other similar programs.
•Comfortable with and have excellent verbal, face-to-face, written communication skills, research skills, and comfort interacting with the public, including patrons with disabilities, in a pleasant, professional manner.
•Enthusiastic, energetic, and flexible, with a good sense of humor
•Passionate about inclusion and advocacy in the arts

Potential interns should have flexible hours as there are days of the week that shifts will vary between 9:00 am and 9:00 pm. Lincoln Center will attempt to accommodate all requested schedules and interns will never be required to work more than a standard full-time schedule.

Approximate dates of this internship are June 2018 – August 2018. All internships are paid at $13 per hour. Interns are expected to work 35-40 hours a week for a 12-week period.

Interns must be current students. Recent graduates (December 2017 or May 2018) will be considered on a case by case basis; however, candidates of all ages are encouraged to apply

SUBMISSION PROCEDURE

Please send cover letter and résumé to [email protected] and include "Access and Guest Services Internship" in the subject line. Resumes without cover letters will not be reviewed.

Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, patron focus, and innovation.