DEPARTMENT

Guest Services

DESCRIPTION

Three internships are available.

Working cross-departmentally with Programming, Marketing, Concert Halls, and Public Relations, Guest Services (GS) is a multi-faceted department charged with engaging Lincoln Center's diverse visitors. Committed to creating superlative guest experiences, the department directly oversees the following programs:

• Guest Care Initiatives including facilitating guest experiences at Midsummer Night Swing, Lincoln Center Out of Doors, Lincoln Center Festival, and Mostly Mozart
• Lincoln Center's Guided Tour Program
• Accessibility at Lincoln Center's programs for people with disabilities

The GS Internship focuses on providing excellent guest care at all of our summer performances. Interns should expect shifts in their weekly schedules that closely match our summer series. This requires flexible weekend and late-night hours as well as an outgoing and consistently positive attitude in line with a high degree of public interaction. Interns are charged with providing a warm and welcoming presence, serving as friendly information sources, and communicating critical information to colleagues and guests. Throughout the program, interns will be charged with upholding the highest standards of customer service across multiple channels (in-person, print, and online). Interns will also be given summer-long projects focusing on advancing Guest Service department initiatives and programs.

Interns will:
• Provide a superlative, informed presence at our summer programs. They will learn how to provide supervision with respect to volunteers, troubleshoot guest concerns, and issue pre/post performance briefings.
• Acquire valuable organization, interpersonal, and administrative skills, while learning how to speak about the performing arts to a highly diverse audience.
• Develop and execute adaptive, problem-solving skills.
• Provide a superlative, informed presence at our summer programs: supervise volunteers, troubleshoot guest concerns, and issue pre/post-performance briefings.
• Liaise and disseminate relevant information to affiliates, groups, and individuals including Lincoln Center Box Office, Production, Programming and other staff in anticipation of guest needs.
• Create, develop, and work independently on a project of the intern’s choice connected to the improvement of guest experience on campus.

AREAS OF EMPHASIS:

Three interns will focus uniquely on Guest Care Initiatives with increased exposure to volunteer evaluation and scheduling, in addition to learning how to develop pre-show briefings and materials, refining policies and procedures, course correcting summer operations, and embodying/modeling the organization's new guest service brand principles. Special focus will be on direct interaction with guests at performances.

Undergraduate or Graduate students interested in the arts, audience development, customer relations, marketing, communications, or production strongly preferred. Excellent verbal, face-to-face and written communication skills, research skills and comfort interacting with the public in a pleasant, professional manner preferred. Previous front of house and customer service experience is preferred; fluency with a foreign language is also beneficial.

Interns must be current students. Recent graduates (December 2016 or May 2017) will be considered on a case by case basis; however, candidates of all ages are encouraged to apply.

Interns are paid $11.00 per hour.

QUALIFICATIONS

This internship might be right for you if you have:
• Demonstrable experience working with people and a passion for advocacy in the arts

• Can bring a unique perspective to this internship and able to work well with others

• Excellent verbal, face-to-face, written communication skills,  and are comfortable interacting with the public in a pleasant, professional manner

• Are highly skilled with MS Office, including MS Word and MS Excel

• Are attentive to detail

• Are enthusiastic, energetic, and flexible, with a great sense of humor

SUBMISSION PROCEDURE

Please send resume and cover letter to [email protected], "Guest Services Intern" in the subject line.  Resumes with out cover letters will not be reviewed.

Lincoln Center for the Performing Arts is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.