DAVID RUBENSTEIN ATRIUM INFORMATION DESK VOLUNTEER PROGRAM

The David Rubenstein Atrium is home to Lincoln Center’s only public Information Desk, open seven days a week to serve the tens of thousands of concert-goers and tourists who visit Lincoln Center each year. Through one-on-one contact, volunteers at the desk provide visitors with information about every aspect of Lincoln Center as well as provide more general information about New York City to tourists.  Part of a larger volunteer program, the mission of our Information Desk volunteers is to increase the public’s enjoyment, appreciation, and involvement with Lincoln Center by granting visitors a point of access to the Center’s many cultural resources.

Information Desk Volunteers are dedicated to learning relevant material and providing excellent customer service; they enjoy working independently, feel comfortable using the internet, and delight in interacting with the public.


What You’ll Do:
• Become and remain knowledgeable about Lincoln Center's ever-changing programs, performance companies, services, and facilities; and provide and interpret this information for the public
• Provide general information about areas surrounding Lincoln Center’s neighborhood, the Upper West Side, and New York City in general
• Help record daily guest metrics; deploy public related surveys when needed
• Help distribute a variety of Lincoln Center brochures and printed materials
• Maintain the organization and material supplies for the desk

What We’re Looking For:
• Friendly, professional, and patient individuals who are able to converse with a wide range of guests and help facilitate a welcoming environment
• Comfort and proficiency using a computer for internet searches to assist visitors, and other basic functions, such as word processing
• An affinity for the arts and general affinity for helping the public
• Available to attend regular meetings and periodic trainings
• Foreign language skills a plus

Volunteer Orientation:

All prospective volunteers must attend a training meeting before being assigned at the David Rubenstein Atrium Information Desk.  The training will introduce basic knowledge and protocols; additional training is provided by pairing new volunteers with seasoned mentors.  Periodic meetings and trainings will be held to provide supplemental information and opportunities for exchange between volunteers and the Visitor Services department. All volunteers are asked to attend each of these meetings.

Volunteer Appreciation:

Volunteers join us with an implicit understanding that the main reward is in contributing to Lincoln Center by enhancing our guests’ overall experience.   From time to time, volunteers are offered complimentary tickets to select Lincoln Center performances, based on availability.

Commitment/Volunteer Shift:

Information Desk volunteers will be scheduled for approximately eight hours per month.

About Visitor Services:

Visitor Services is a multi-faceted department charged with engaging Lincoln Center's seasoned patrons and new visitors alike.  Committed to creating the best possible visitor experience, the department oversees such enrichment programs as Lincoln Center's Guided Tour program, Programs and Services for People with Disabilities, and Lincoln Center’s volunteer initiatives.  In addition, Visitor Services provides front line service at select Lincoln Center performances and in-person information and guidance at Lincoln Center’s community and visitor space, the David Rubenstein Atrium.

How to be considered:

In order to be considered for a volunteer opportunity, please complete the application form online.

Questions:

For more information, please email our Visitor Services department volunteer@lincolncenter.org

Note— we bring on new volunteers only periodically, so it may be some time until we contact you.